Liberty Mutual offers auto insurance policies for everyone, from safe drivers with a clean record to new and young drivers. It also offers plenty of extra coverage options, including protection for rental cars and home improvements like a new roof or sump pump. Its website is easy to use and allows customers to manage their policy, pay bills, access ID cards, and report or track a claim. If you’re looking for a great deal on car insurance, consider comparing quotes from multiple providers before making a decision. Liberty Mutual isn’t one of the lowest-priced insurers, but it offers a competitive suite of discounts and a user-friendly website that makes it easy to manage your policies and file claims.
Liberty Mutual offers a number of discounts, such as an early shopper discount and paperless policy discount. In addition, they offer a variety of coverage upgrades, such as new car replacement and accident forgiveness. The company also provides 24/7 roadside assistance, which includes services like fuel delivery, battery jumpstarts, towing, and locksmith services. Moreover, the company has an excellent customer service reputation and offers a user-friendly website and mobile app. However, they scored below average in the J.D. Power 2022 U.S. Insurance Digital Experience Study. They have below-average scores in the category of billing and claims processing. In addition, the company has below-average ratings on Trustpilot and the Better Business Bureau website.
Drivers can save with a number of discounts, including good student, military, student-away-at-school, and claims-free. They can also earn savings by bundling their home, renters, or condo insurance with their auto policy, and they can save if their vehicles are equipped with safety features like anti-theft technology, adaptive headlights, and electronic stability control.
Discounts
Liberty Mutual offers a variety of discounts and extra coverages to help drivers save money. These include new car replacement add-on coverage, which allows you to buy a vehicle that’s one model year newer than your totaled car, and original parts replacement, which gives you high-quality parts instead of generic ones. They also offer 24-hour roadside assistance, which covers services like towing, locksmiths, jump starts, fuel delivery, and flat tire repair. The company also offers accident forgiveness, which protects your rate from increasing after your first accident.
Other savings options include a safe driving discount and a multi-car or multi-policy discount. You can save even more by making your payments on time and using paperless statements. You can also save by enrolling in the RightTrack safety program, which monitors your driving habits to reward good behavior with savings. Additionally, you can get a discount by insuring multiple vehicles with the same carrier and bundling your auto policy with home or renters insurance.
Ratings
Customers can get a quote and purchase their insurance online. Liberty Mutual accepts most major credit cards and debit cards. Customers can also contact an agent by phone. The company is rated A+ by AM Best for financial strength and has an A+ BBB rating for long-term obligations. However, it scores low in customer satisfaction, with many negative reviews on third-party consumer websites and a low score in J.D. Power’s 2023 U.S. Auto Insurance Study.